Service Customer Support Specialist

Overview:
Join Upstate Energy as a Service Scheduler and Customer Support Representative. You'll manage service schedules, coordinate with technicians, handle customer orders and inquiries, source parts, and support overall service operations.

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Key Responsibilities:

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Service Scheduling:

• Schedule and coordinate service and installation jobs.

• Update and maintain the service calendar.

• Communicate job details to technicians and track job progress.

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Customer Support:

• Be the first point of contact for service, installation, and fuel orders.

• Handle inquiries, process orders, and resolve customer concerns.

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Parts Sourcing:

• Source, order, and track parts for jobs.

• Coordinate with vendors and maintain inventory records.

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Administrative Support:

• Update customer and service details in the CRM.

• Generate reports on service metrics and inventory.

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Team Collaboration:

• Communicate with technicians, delivery drivers, and office staff to streamline operations.

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Qualifications:

• High school diploma or equivalent (additional education a plus).

• Experience in scheduling, customer service, or parts sourcing.

• Strong organizational and communication skills.

• Proficiency in Google Workspace and CRM systems.

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Why Join Us?
Be part of a dynamic team delivering exceptional energy solutions. Apply today and make an impact at Upstate Energy!

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Job Type: Full-time

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Pay: From $18.00 per hour

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Expected hours: 40 per week

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Benefits:

• Health insurance

• On-the-job training

• Paid time off

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Shift:

• 8 hour shift

• Day shift

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Experience:

• Customer support: 2 years (Preferred)

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Ability to Commute:

• Modena, NY 12548 (Required)

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Work Location: In person