Privacy Policy

Last Updated: September 17, 2026

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Upstate Energy respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit www.upstate-energy.com, submit a form, use our online services, communicate with us, or interact with our advertising, as well as how that information may be used and shared.

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By using our website or submitting information through our website, you acknowledge the practices described in this Privacy Policy.

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INFORMATION WE COLLECT

Upstate Energy may collect information that you provide directly to us, including your name, address, email address, phone number, account information, service address, property and equipment information, fuel or service needs, and other information you choose to provide when submitting a form, requesting service, ordering fuel, contacting us, or using our online services.

We may also collect certain information automatically when you use our website, such as your IP address, browser and device information, pages visited, referring pages, interactions with the website, and other usage information.

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HOW WE USE INFORMATION

We may use information we collect to respond to inquiries, process requests, provide fuel delivery or other services, communicate with customers, maintain customer accounts, improve our website and services, measure website and advertising performance, prevent misuse or fraud, maintain security, and comply with applicable legal obligations.

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We may also use contact information to communicate with you about Upstate Energy services, account matters, service-related information, or other relevant communications.

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WEBSITE ANALYTICS AND ADVERTISING

We use Google Analytics to help us understand how visitors use our website. Google Analytics may collect information about website visits, interactions, devices, browsers, and traffic sources.

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We also use Meta Pixel and Meta Conversions API to help measure the effectiveness of advertising on Facebook and Instagram and understand actions visitors take after interacting with our advertising.

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These technologies and their providers may use cookies, pixels, identifiers, or similar technologies to collect and process information in accordance with their own privacy practices.

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COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies that are necessary for website functionality and may also use analytics and advertising technologies.

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Where applicable, visitors may be provided with choices regarding non-essential cookies through our website's cookie or consent controls. Browser settings may also allow users to block or delete certain cookies, although doing so may affect website functionality.

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WIX AND ONLINE FORMS

Our website is hosted and operated using Wix. Information submitted through forms on our website may be processed and stored using Wix services and made available to Upstate Energy for purposes such as responding to inquiries, establishing customer accounts, processing service requests, and communicating with customers.

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CUSTOMER PORTALS AND DROPLET

Certain customer account, payment, and fuel-ordering functions may be provided through Droplet or other third-party platforms linked from our website.

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When you leave the Upstate Energy website and use a third-party portal, information you provide through that service may be collected and processed by the applicable provider. Third-party services may have their own privacy policies and terms governing their collection and use of information.

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HOW INFORMATION MAY BE SHARED

Upstate Energy may share information with service providers and technology companies when reasonably necessary to operate our business, provide requested services, maintain our website, process customer requests, provide account or ordering functionality, analyze website performance, measure advertising, maintain security, or comply with legal requirements.

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These providers may include website and hosting providers, customer-management or ordering platforms, analytics providers, advertising platforms, and other vendors that support our operations.

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We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, property, security, or safety of Upstate Energy, our customers, or others.

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We do not represent that information is never shared with third parties, because third-party service providers necessarily process certain information in providing services to us.

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DATA SECURITY

We take reasonable measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

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Customers are responsible for protecting passwords and other credentials used to access third-party customer portals or online accounts.

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THIRD-PARTY LINKS AND SERVICES

Our website may contain links to websites, portals, social networks, or services operated by third parties. Upstate Energy does not control the privacy practices of those third parties. We encourage users to review the privacy policies and terms of any third-party services they use.

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YOUR PRIVACY CHOICES

You may contact Upstate Energy if you would like to ask about, update, or correct personal information you have provided directly to us.

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You may also manage certain browser cookies through your browser settings and, where available, through the consent controls provided on our website.

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Privacy rights may vary depending on where you live and applicable law.

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CHILDREN'S PRIVACY

Our website and services are intended for customers seeking fuel, heating, and related energy services and are not directed to children. We do not knowingly solicit personal information from children through our website.

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CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or legal requirements. When the policy is updated, the “Last Updated” date at the top of this page may be revised.

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CONTACT US

Questions about this Privacy Policy or Upstate Energy's privacy practices may be directed to:

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Upstate Energy
1950 Route 32
Modena, NY 12548
Phone: 845-255-5747
Email: info@upstate-energy.com
Website: www.upstate-energy.com